SHIPPING & RETURNS POLICY
Last Updated: 25 June, 2026. This Shipping & Returns Policy governs the delivery, return and refund procedures for products purchased through:
This Policy forms an integral part of the Website's Terms and Conditions of Sale.
1. SELLER INFORMATION
Germaine Stafford
Via Calcara 1
80051 Agerola (NA)
Italy
VAT Number (Partita IVA): 07671571219
Email: gemstaff@hotmail.com
2. SHIPPING DESTINATIONS
The Seller ships:
Throughout Italy;
Throughout the European Union;
To other countries worldwide.
Should shipping to a particular destination not be available, the Customer will be informed before the order is completed.
3. ORIGINAL ARTWORKS
Every original artwork is carefully inspected and professionally packaged using materials suitable for the safe transportation of fine art. Each original artwork is unique. Once sold, it cannot be replaced with an identical piece.
4. FINE ART PRINTS
Fine art prints may be produced and fulfilled by carefully selected Print-on-Demand partners. As a result:
production times;
packaging methods;
shipping carriers;
may vary depending on the destination country.
5. PROCESSING AND SHIPPING TIMES
Delivery estimates provided on the Website are intended as guidance only. Typical processing times are:
Original Artworks
Preparation for dispatch:
3–7 business days
Fine Art Prints
Production:
2–7 business days
Shipping times vary depending on the destination country and the courier service and generally take from 7 to 21 days. During holiday periods or times of exceptionally high demand, processing and delivery times may be extended.
6. SHIPPING COSTS
Shipping charges are calculated during the checkout process. Any customs duties, local taxes, import VAT, brokerage fees or customs clearance charges imposed by the destination country remain the responsibility of the Customer.
7. TRANSFER OF RISK
For consumer purchases, the risk of loss or damage transfers to the Customer only upon delivery of the goods.
8. DELIVERY
Customers are responsible for providing a complete and accurate delivery address. The Seller cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the Customer. If a parcel is returned due to an incorrect address or failure to collect the shipment, any additional shipping costs for re-delivery shall be payable by the Customer.
9. INSPECTION UPON DELIVERY
Customers are encouraged to inspect their package immediately upon delivery. Please check:
the condition of the packaging;
any visible damage;
that the correct product has been received.
Visible transport damage should be reported immediately to the courier and communicated to the Seller within 48 hours, together with photographs of both the packaging and the product.
10. DAMAGED PRODUCTS
If a product arrives damaged during transit, the Customer should:
retain all original packaging materials;
take clear photographs of the damage;
contact the Seller promptly.
The Customer agrees to cooperate with the Seller and, where necessary, the shipping carrier in processing any damage claim. Where appropriate, the Seller will arrange a replacement or issue a refund in accordance with applicable law. Because original artworks are unique, a replacement may not always be possible. In such cases, a full refund may be offered.
11. RIGHT OF WITHDRAWAL
Consumers purchasing online have the right to withdraw from the purchase within 14 days of receiving the product without providing any reason, subject to the legal exceptions set out below. To exercise this right, Customers should notify the Seller by email using the contact details provided on the Website.
12. RETURNING PRODUCTS
Returned products must be:
shipped within 14 days of notifying the Seller;
returned in the same condition in which they were received;accompanied by the original packaging where reasonably possible;
securely packaged for safe transport.
Customers are responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
13. RETURN SHIPPING COSTS
Unless otherwise required by applicable law, return shipping costs are the responsibility of the Customer.
14. REFUNDS
Once the returned product has been received and inspected, the Seller will issue any refund due using the same payment method originally used for purchase, unless otherwise agreed. Refunds will be processed within the time limits required by applicable consumer legislation. The Seller may withhold the refund until the returned goods have been received or until satisfactory proof of return shipment has been provided, whichever occurs first.
15. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply, where permitted by law, to:
commissioned artworks;
personalised products;
products manufactured to the Customer's specifications.
16. ARTWORK RESERVATIONS
Original artworks may be reserved by paying a 25% non-refundable deposit. Reserved artworks will be held for up to 30 days, unless otherwise agreed in writing. If the balance is not paid within the agreed reservation period, the reservation may be cancelled. Unless otherwise agreed in writing, reservation deposits are non-refundable.
17. COMMISSIONED ARTWORKS
A minimum 50% deposit is required before work begins on commissioned artwork. Once work has commenced, the deposit becomes non-refundable. Commissioned artworks are created according to the Customer's specific requirements and therefore cannot be returned except where required by applicable law or where the artwork is not in conformity with the agreed specifications.
18. FORCE MAJEURE
The Seller shall not be liable for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to:
industrial action;
natural disasters;
war; pandemics;
transport disruptions;
customs delays;
government actions;
other force majeure events.
19. CONTACT
For any questions regarding shipping, returns or refunds, please contact:
Germaine Stafford
Via Calcara 1,
80051 Agerola (NA)
Italy
Email: gemstaff@hotmail.com
20. GOVERNING LAW
This Shipping & Returns Policy shall be governed by the laws of Italy. Nothing contained in this Policy shall affect any mandatory consumer rights granted under Italian law or applicable European consumer protection legislation.
21. LANGUAGE
This Shipping & Returns Policy has been originally drafted in Italian. An English translation is provided solely for the convenience of international customers. In the event of any discrepancy or inconsistency between the Italian and English versions, the Italian version shall prevail.